At Glowrange.com, we value your satisfaction with our digital products. Please read our Refund and Return Policy carefully before making a purchase.
1. Digital Product Nature
All products sold on Glowrange.com are digital downloads. Due to their intangible nature, they cannot be returned once delivered. However, we strive to resolve any issues you may encounter.
2. Eligibility for Refunds
We offer refunds under the following circumstances:
- Technical Issues: If the digital product cannot be downloaded or accessed due to technical errors on our platform, and our support team cannot resolve the issue.
- Defective Product: If the product is significantly different from its description or contains errors that make it unusable.
- Duplicate Purchase: If you accidentally purchase the same product more than once, we will refund the duplicate transaction.
3. Non-Refundable Situations
Refunds are not available in the following cases:
- Change of mind after the purchase.
- Failure to download or access the product due to personal or technical limitations on your end.
- Misunderstanding of product features or intended use (please read product descriptions carefully).
4. Refund Request Process
If you meet the eligibility criteria, you can request a refund by following these steps:
- Contact our support team at [support@glowrange.com] within 7 days of purchase.
- Provide the following details:
- Order number or transaction ID.
- Description of the issue with supporting evidence (e.g., screenshots).
- Our team will review your request and respond within 3-5 business days.
5. Refund Method
Approved refunds will be processed through the original payment method used during purchase. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
6. Product Support
We offer full support for our digital products. If you face any issues, contact us at [support@glowrange.com], and we’ll do our best to assist you.
7. Changes to This Policy
Glowrange.com reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date.
If you have any questions or concerns, feel free to contact us. Your satisfaction is our priority!
Glowrange.com Team
Email: [support@glowrange.com]