Welcome to Glowrange (“we,” “our,” “us”). This Shipping and Delivery Policy outlines how digital downloads (“Products”) are delivered upon purchase. By purchasing from our website (“Site”), you agree to the terms outlined below.
1. Delivery Method
Glowrange exclusively offers digital products. Upon successful completion of your purchase, you will receive access to your purchased Products via one or more of the following methods:
- Direct Download: A download link will be provided on the order confirmation page.
- Email Confirmation: A confirmation email with the download link will be sent to the email address provided during checkout.
2. Delivery Timeline
Access to your purchased Products is typically provided immediately upon successful payment confirmation. In rare cases, delivery may be delayed due to:
- Payment processing issues
- System errors or technical difficulties
- High traffic or server overload
If you experience a delay, please contact us at support@glowrange.com, and we will assist you promptly.
3. Accessing Your Digital Downloads
a. Email Confirmation: Ensure that the email address you provide at checkout is accurate and accessible. Check your spam or junk folders if you do not receive the confirmation email within a few minutes.
b. Download Link Validity: Download links provided are typically valid for a limited number of downloads or time. If your link expires or becomes inaccessible, contact us at support@glowrange.com for assistance.
4. Non-Delivery Issues
If you do not receive your digital Product after completing a purchase, please:
- Verify that your payment was successfully processed.
- Check your email (including spam/junk folders) for the confirmation message.
- Contact us at support@glowrange.com with your order details, and we will resolve the issue.
5. Refunds and Returns
As outlined in our Terms and Conditions, all sales of digital products are final and non-refundable, except where required by law. If you encounter issues accessing or using your purchased Product, please reach out to us for support.
6. Technical Support
If you experience technical difficulties with downloading or accessing your Product, please contact our support team at support@glowrange.com. We are here to assist you and ensure you can access your purchase.
7. Changes to This Policy
We reserve the right to update or modify this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting on this page. Please review this policy periodically to stay informed.
8. Contact Us
If you have any questions or concerns about this Shipping and Delivery Policy, please reach out to us at:
Email: support@glowrange.com
Thank you for choosing Glowrange. We are committed to delivering a seamless experience for your digital purchases!